Gift Cards Conditions

Groupe Grandio

1. General Information

  1. Groupe Grandio offers plastic and digital gift cards that can be used to pay all or part of a bill in a Groupe Grandio restaurant or when purchasing online.
  2. “You” refers to the person who purchased the plastic/digital gift card or the person using it.
  3. By purchasing or using a plastic/digital gift card, you are confirming your acceptance of the Terms and Conditions of Use herein.
  4. Digital gift cards cannot be resold.
  5. Digital gift cards cannot be reimbursed or exchanged for cash (unless required by law).
  6. The digital gift card balance has no expiration date.
  7. Gift cards are not credit or debit cards. They constitute prepayment of a purchase at a Groupe Grandio restaurant or on the online platform.

2. Gift Card Purchases

  1. Digital gift cards can be purchased on our website (https://grandio.verifiervotresolde.com/en/login) or by contacting us by email at
    marketing@grandio.ca. 
  2. Gift cards must be purchased in Canadian dollars.
  3. Gift cards purchased online must be paid for with a valid MasterCard or VISA credit card. Groupe Grandio reserves the right to change the authorized methods of payment at any time, including, without limitation, the credit cards accepted.
  4. All gift card sales are final. You cannot cancel a gift card order made online once you have paid for it.
  5. Groupe Grandio reserves the right to hold, suspend, cancel or refuse the purchase of a digital gift card if it suspects that the order involves fraud, a violation of these Terms and Conditions of Use or a security risk. In such cases, Groupe Grandio will inform you by email.
  6. Groupe Grandio shall not be held responsible if digital gift cards are not received due to inaccurate information provided when ordering (e.g. an error in the email address entered). Groupe Grandio will give you an opportunity to correct errors by contacting us by email at marketing@grandio.ca.
  7. By purchasing a digital gift card online, you declare and warrant the following to Groupe Grandio:
    • You are responsible for the accuracy of the information you provide to Groupe Grandio;
    • If a digital gift card is to be delivered to a person other than yourself, there is a personal or family relationship between you and this person within the meaning of the Canadian Anti-Spam Act (the “CASA”), and they have given you their consent and all the authority required for you to share their name and email address with Groupe Grandio for the purpose of processing the digital gift card order;
    • You acknowledge that Groupe Grandio may have to share your information with the recipient of the digital gift card in order to be able to process the digital gift card order and you authorize it to do so; You are not breaching any contract, duty or law, nor are you infringing on anyone’s intellectual property, privacy or other legal rights.
  8. You can obtain digital gift cards as part of certain rewards programs (Aeroplan, Air Miles, Scotiabank’s credit card rewards, Desjardins credit card rewards).

3. Gift Card Use

  1. Gift cards have no value until they are activated.
  2. Gift cards cannot be replaced if they have already been redeemed.
  3. The full value stored on the gift card will be applied to the total eligible amount of your in-restaurant purchase or online. The balance remaining on the gift card, if applicable, may be applied to a future in-restaurant purchase or online.
  4. Gift cards may be void if they are altered, damaged or defaced.
  5. Digital Groupe Grandio gift cards can be used in a Groupe Grandio restaurant or when making an online purchase on the delivery/takeout ordering platform (lacagechezvous.com). If there is an amount owing after you have used your gift card(s), you must choose another method of payment to complete your transaction.
  6. Digital Groupe Grandio gift cards cannot be used for purchases from third-party companies.
  7. To pay for an in-restaurant purchase with a gift card, you will need the gift card number and barcode, both of which are indicated on the gift card.

4. Checking a Gift Card Balance

  1. The balance of your gift card appears on your receipt after every transaction.
  2. You can also check your gift card balance by visiting our website.

5. Lost, Stolen or Damaged Gift Cards

  1. Lost or stolen gift cards cannot be recovered or replaced. Gift cards may be void if they are altered, damaged or defaced.
  2. For online purchases, once Groupe Grandio sends the digital gift card by email to the intended recipient, Groupe Grandio is by no means responsible for the gift card, including its loss or theft.
  3. If you ordered a digital gift card online and the intended recipient has not received it, have them check their junk email folder. If the intended recipient still has not received the ordered gift card, contact us by email at marketing@grandio.ca. If the digital gift card has not been used, we can cancel it and send another.
  4. You are responsible for checking the accuracy of the information required for the order when purchasing a digital gift card, including the email address. Groupe Grandio cannot correct information after an order has been confirmed. Groupe Grandio shall not be held responsible if digital gift cards are not received due to inaccurate information entered by the purchaser.
  5. The purchaser becomes the owner of the gift card and assumes the associated risk of loss once Groupe Grandio emails the gift card to the recipient and the recipient receives it. Groupe Grandio shall not be held responsible for lost, damaged or stolen gift cards. Gift cards must be protected as though they were cash.

6. Personalized Message

  1. If you wish to add a personal message to the purchase of a digital gift card online via our website (https://grandio.verifiervotresolde.com/en/login), you can indicate it at the appropriate place on your order. Personal messages are limited in length (200 characters maximum).
  2. There is no additional charge for the addition of a personal message.
  3. Groupe Grandio does not check every personal message and is not legally required to do so. However, Groupe Grandio reserves the right to cancel or leave out inappropriate, offensive or objectionable messages. Groupe Grandio assumes no responsibility related to a personal message included in an order.

7. Cancellation or Refusal of a Gift Card

Groupe Grandio reserves the right to cancel or refuse a gift card associated with an unauthorized transaction at any time.

8. General Terms and Conditions of Use

  1. These Terms and Conditions of Use, as well as all matters related to the purchase and/or use of gift cards, are governed by the laws of the Province of Quebec, without regard to the principles of conflict of law. Any dispute relating in any way to a gift card will be adjudicated by the courts of Quebec and you acknowledge that these courts, located in Quebec, have sole jurisdiction to settle such disputes.
  2. Groupe Grandio reserves the right to change these Terms and Conditions of Use at any time. You agree to accept the changes made as a precondition for maintaining or continuing to use gift cards. [Note: This provision is against the law. Section 11.2 of the Consumer Protection Act provides that any stipulation under which a merchant may unilaterally amend a contract is prohibited, unless the stipulation also (1) specifies the elements of the contract that may be amended unilaterally, (2) provides that the merchant must send the consumer, at least 30 days before the amendment enters into force, written notice including the new clause, as well as the previous version, the date of entry into force, and the consumer’s rights set out in point (3), that the consumer can refuse the amendment and rescind the contract without cost, penalty or cancellation indemnity by sending the merchant a notice to this effect no later than 30 days after the entry into force of the amendment, if the amendment results in an increase of the consumer’s obligations or a reduction in the merchant’s obligations.]
  3. Use of the Groupe Grandio brand or logo in connection with the purchase or use of gift cards or any other purpose is strictly prohibited.
  4. It is prohibited to use gift cards in an inappropriate or illegal way, or in a manner that negatively impacts Groupe Grandio, its reputation or its goodwill.

9. Limitation of Liability and Indemnification

  1. Groupe Grandio shall not be liable to you or any third party, whether in contract, tort, equity or otherwise, for claims, costs, damages or expenses resulting from:
    • D’une omission ou d’un acte négligeant, d’une inconduite volontaire ou d’une fraude de votre part;
    • D’un manquement de votre part à l’égard de vos obligations énoncées dans les présentes modalités;
    • De l’inexécution par Groupe Grandio de ses obligations si elle est causée par un tiers ou une défectuosité de système ou de traitement de données ou un autre acte ou autre omission indépendants de la volonté de Groupe Grandio ou;
    • D’un manque à gagner ou d’un préjudice accessoire ou indirect ou de dommages-intérêts punitifs ou particuliers, quelle que soit leur cause.
  2. Groupe Grandio makes no express or implied warranties concerning gift cards, including, without limitation, an express or implied warranty of merchantability, fitness for a particular purpose or non-infringement. In the event of a problem with a gift card (including, without limitation, a non-functional gift card code), your sole remedy and the sole liability of Groupe Grandio consists of replacing the gift card.
  3. You undertake to indemnify and hold harmless Groupe Grandio and its officers, directors, employees, agents, subcontractors or representatives from or against all charges, claims, losses, demands, damages, obligations, costs, expenses, causes of action or proceedings by third parties (collectively, the “losses”) that may be incurred or suffered by Groupe Grandio or its officers, directors, employees, agents, subcontractors or representatives as a result of a) an omission or negligent act, or willful misconduct or fraud on your part; or b) a breach (including, without limitation, a breach of a representation or warranty contained herein) on your part with respect to the obligations set out in these terms and conditions.